Term & Conditions

Please read this further information before booking any trip!

The following terms and conditions are applied to bookings made by you through your usage of  Hanoi  Cycle Tours The rate is valid until December 31st, 2015

Important notes

* The travel industry in much of  Vietnam is still in its infancy. While the freshness and novelty of tourism in these countries is part of the appeal to many visitors, others might see things differently.  It is important to recognize that the level of service and standards in some areas, while improving, is not yet comparable to service standards in more mature travel destinations.

* The information contained in these Terms & Conditions is part of your contract with us. Once we have accepted your reservation and you have paid your deposit there will be a legally binding contract between us.

* It is your responsibility to read these Terms & Conditions carefully and if you do not understand them you must contact us  for further information.

DEPOSIT &  PAYMENT

A deposit of 30% of the tour price per person by credit card or  Bank transfer to our  account plus bank charges (processing fees ( around 4 % )) is required upon confirmation of your booking (If this amount is less than US$500, a 50% deposit will apply). o­nce a deposit is received it is understood that you have read, understood and accepted all our  Terms and Conditions.

The remaining balance of the tour price (70%) is due upon your arrival in Hanoi – Vietnam , payable at  our offices or your hotel . Cash is preferred to reduce any processing fees that may affect your cost.

PAY BY CREDIT CARD

We connect with OnePAY Payment Gateway to accept Online Card Payment (http://onepay.vn/). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

If you choose online payment by credit card, you will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card.

The payment link will be provided via email as soon as you decide to book our tours or travel services.

Note: When you pay by Credit Card, 5% of bank commission will be charged!

BY BANK TRANSFER

* Please remit your payment to our bank account below:

– Bank name: Vietcombank –  Hanoi Branch ( formerly known as Bank for Foreign trade of Vietnam )

– Beneficiary name : Nguyen Dinh Ban

– USD account number: 0021371238602

– Address: 334 Ba Trieu, Hai Ba Trung, Hanoi, Vietnam

SWIFT code: BFTVVNVX002  and  CIF number : 248094

–  www.Vietcombank.com.vn – www.vcbhanoi.com.vn

CANCELLATIONS &  REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

Before 45 days is no charged. Money back guaranteed.

From 35 days to 44 days 10% of all deposits.

From 25 days to 34 days – 35% of all deposits.

From 15 days to 24 days – 50% of all deposits.

After 10 days to 14 days – 80% of all deposits.

After 9 days to departure – 100% of all deposits.

All bank fees are included in client’s account.

UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Hanoi Cycle Tours , its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted o­n the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Remark: Depending on weather and road conditions, cycling itinerary is subject to changes